Showing posts with label Hertz. Show all posts
Showing posts with label Hertz. Show all posts

Monday, October 10, 2011

Ouch! This one “Hertz”

Or the tale of our tiny silver ‘limo’.

polotowersscottsdale 040
The old adage ‘the devil’s in the details’ comes to mind as I tell the  latest segment in the High Plains Drifters travels. Those details are important when it comes to travel. . .and this time we slipped up and missed one tiny detail.   A costly little one, at that.

Rental cars are not cheap commodities these days no matter how good a deal you get. There are the usual add-ons like city, county, state taxes to which are added  “concession recovery  fees, facility fees and vehicle license cost recovery fees'” and, in the case of Hertz, the second driver (me) fee of $12 a day which we passed on. 

. . .ah, yes, then there is that drop off fee if you don’t return the car to the same place you picked it up.

That’s the  one  that nailed us.  We thought we’d confirmed we were picking up in Vegas and dropping off in Phoenix but somehow missed that detail.  A costly error indeed.

The Hertz counter agent quickly recalculated our rental and without blinking an eye our six day Nissan Versa  ‘economy’ car  (meaning ‘tiny’ not ‘cheap’) skyrocketed from the $285 to $604.

So with our accommodations pre-paid in Phoenix and our plane tickets home from there, there weren’t many options before us.  (Yes, we considered turning it in immediately upon arrival in Phoenix and renting a car there but that created a one-day rental fee of $245, pretty much defeating the purpose of salvaging some of the cost).

polotowersscottsdale 032 So we set off in what I am calling our ‘tiny silver limo’’ on a great route to Phoenix. More on that in our next post. For now, if you have a trip planned, go check your documents – one more time.

Wednesday, February 24, 2010

Hidden fees. . .does the buck stop here?

While booking a Hertz rental car for an upcoming road trip from Santa Barbara, California to Las Vegas, Nevada we were pleased to see that we would earn Alaska Airlines frequent flier miles.

As we read further we learned they do award points . . .for a price. Persons renting cars in the U.S., Canada and Puerto Rico are subject to a frequent flyer surcharge of 75-cents a day up to $5.25 per rental in order to be awarded those points. Now admittedly the amount it isn't astronomical. . .but let's see, don't they call those programs 'award' or 'loyalty' programs? Maybe they should be called Pay-for-Points programs?

With auto reserved (likely without those points), the research turned to accommodations. We are considering a stay near the Red Rock Canyon National Conservation area some 20 minutes outside Las Vegas. So, using our favorite site, Expedia, we found several possibilities including what seemed to be a good deal at the high-end Red Rock Casino Resort and Spa. Rooms rates were listed at $130 a night; admittedly, that's for a view toward The Strip, not of those nearby striking red rocks, but still, an okay price for this glitzy hotel. Reading through the rules we found it's $130 plus hotel fees of $24.99 a night, bringing the real price to $155 a night. Had they just said so, we may have booked it. Their additional 'fee' killed the deal.


Related Posts Plugin for WordPress, Blogger...